Shipping & Returns Policy

1. Ordering & Shipping

At Sports Care Pro Ltd, we offer a wide range of gym, sport, and recreation equipment. While online purchasing is not currently available through our website, orders can be made by contacting us directly.

Once your order is confirmed, we will provide:

• Estimated delivery timeframes

• Shipping costs

• Tracking details (where applicable)

We ship nationwide across New Zealand. Delivery times may vary depending on product availability, order size, and location. Please note that large, bulk, or custom orders may require additional lead time.

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2. Damaged or Faulty Goods

If your order arrives damaged or faulty, please notify us within 7 days of delivery. We’ll assess the issue and arrange a repair, replacement, or refund as appropriate. To help us resolve the issue quickly, please include clear photos and a description of the damage or fault when you contact us.

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3. Returns & Exchanges

Because many of our products are made to order or customised, we may not be able to accept change-of-mind returns. However, if you have any concerns about your order, please get in touch — we’re here to help and will do our best to find a suitable solution.

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4. Contact Us

If you have any questions about shipping, returns, or product support, please contact our team as soon as possible on the copntact details provided.