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Privacy Policy

Last Updated: 01/09/26

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1. About This Privacy Policy

Sports Care Pro Limited (“Sports Care Pro”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information we collect.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the circumstances in which it may be shared.

Sports Care Pro operates in New Zealand and handles personal information in accordance with applicable New Zealand privacy laws, including the Privacy Act 2020.

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2. Information We Collect

Depending on how you interact with us, we may collect:

  • your name;

  • business or organisation name;

  • job title or position;

  • email address;

  • telephone number;

  • physical or postal address;

  • facility or site information;

  • project information;

  • equipment information;

  • photographs or videos;

  • information provided during enquiries or assessments;

  • quotation and service information;

  • invoices and payment information;

  • correspondence and communications;

  • information relating to Services provided; and

  • technical information relating to your use of our website.

 

We only collect information that is reasonably necessary for our business activities and the Services we provide.

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3. How We Collect Information

We may collect information:

  • when you contact us;

  • when you submit an enquiry;

  • through our website;

  • by email;

  • by telephone;

  • during site visits and assessments;

  • when you request a quotation;

  • when you engage our Services;

  • through service agreements and Care Packages;

  • when you provide photographs or documents;

  • when we communicate with you about a project; and

  • through website analytics or similar technologies.

 

4. Why We Collect Information

We may collect and use information to:

  • respond to enquiries;

  • prepare quotations;

  • conduct assessments;

  • provide safety inspections;

  • provide Care Packages;

  • provide repairs and maintenance;

  • complete playground Services;

  • complete Custom Projects;

  • arrange equipment supply and installation;

  • coordinate subcontractors and specialist contractors;

  • communicate about projects;

  • prepare inspection reports;

  • manage bookings;

  • issue invoices;

  • process payments;

  • maintain business records;

  • improve our Services;

  • respond to complaints;

  • manage health and safety requirements;

  • meet legal obligations; and

  • protect our legitimate business interests.

 

5. Photographs and Videos

We may take photographs or videos of equipment, facilities, work areas and completed projects for:

  • inspection records;

  • reports;

  • project documentation;

  • quoting;

  • maintenance records;

  • internal records; and

  • marketing purposes where appropriate.

 

Where photographs or videos contain identifiable individuals, we will take reasonable steps to manage their use appropriately.

Clients may contact us if they have concerns about the use of project photographs for marketing purposes.

 

6. Sharing Information

We may share relevant information with people or organisations where reasonably necessary to provide our Services or operate our business.

 

This may include:

  • employees;

  • technicians;

  • subcontractors;

  • external contractors;

  • specialist tradespeople;

  • consultants;

  • engineers;

  • manufacturers;

  • suppliers;

  • equipment installers;

  • freight and logistics providers;

  • website and cloud service providers;

  • accounting and payment providers;

  • IT and technology providers;

  • insurers;

  • professional advisers;

  • regulators; and

  • other service providers supporting our business.

 

We only provide information that is reasonably necessary for the relevant purpose.

 

7. Subcontractors and Specialist Contractors

Where Sports Care Pro engages subcontractors, external contractors or specialist providers to assist with Services, we may provide them with relevant Client, site, equipment or project information required to complete their work.

We take reasonable steps to ensure that information is used appropriately and only for legitimate business or project purposes.

 

8. We Do Not Sell Personal Information

Sports Care Pro does not sell or rent personal information to third parties.

 

9. Overseas Service Providers

Some technology, cloud, accounting, website, payment or other service providers we use may operate outside New Zealand.

Where personal information is stored or processed overseas, we will take reasonable steps to ensure it is handled in accordance with applicable privacy requirements.

 

10. Cookies and Analytics

Our website may use cookies, analytics tools and similar technologies to:

  • understand website traffic;

  • improve website performance;

  • understand how visitors use our website; and

  • improve our marketing and online services.

 

You may be able to manage cookie settings through your browser or device.

 

11. Marketing

Where permitted by law, we may use contact information to send information about Sports Care Pro Services, projects, updates or other relevant business communications.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe function provided in the communication.

 

12. Children and Young People

Sports Care Pro provides Services to facilities that may be used by children and young people.

We do not collect personal information directly from children.

Where photographs or information relating to children may be involved in project or marketing material, appropriate permissions and safeguards will be used.

 

13. Security

We take reasonable steps to protect personal information from:

  • loss;

  • misuse;

  • unauthorised access;

  • disclosure;

  • alteration; and

  • destruction.

 

No electronic system or method of transmission can be guaranteed to be completely secure.

 

14. Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including business, accounting, contractual, legal and regulatory requirements. Different types of information may be retained for different periods.

 

15. Access to Your Information

You may request access to personal information Sports Care Pro holds about you.

We will respond to requests in accordance with the Privacy Act 2020 and any applicable exceptions.

 

16. Correction of Information

If you believe information we hold about you is inaccurate or incomplete, you may ask us to correct it. We will take reasonable steps to correct information where appropriate.

 

17. Privacy Breaches

If we become aware of a privacy breach that is likely to cause serious harm, we will take appropriate steps in accordance with the Privacy Act 2020, including notifying the Office of the Privacy Commissioner and affected individuals where legally required.

 

18. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

 

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website.

 

20. Contact

If you have questions about this Privacy Policy or wish to request access to or correction of your personal information, please contact:

Sports Care Pro Limited
Email: admin@sportscarepro.co.nz
Phone: 021 0869 2935
Website: www.sportscareproltd.co.nz

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